Privacy Policy

Last updated: November/2024

1. Introduction

Pure Synergy Lda is committed to protecting the privacy of its customers and website users. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

2. Data Controller

Pure Synergy Lda, located at Rua José Joaquim Marques, N.º 103, R/C Lj, 2870-348 Montijo, is the entity responsible for processing your personal data, in accordance with the General Data Protection Regulation (GDPR).

3. Data Collected

We collect various types of personal information when you use our services, including:

3.1. Contact Information:

Name

Email address

Phone number

Physical address

3.2. Payment Information:

Credit/debit card details

Bank account details

3.3. Browsing Information:

IP address

Browser type

Pages visited

Duration of visit

Referring websites

3.4. Other Information:

Preferences and interests

Feedback and opinions on our products and services

4. Purpose of Data Collection

The data collected is used for the following purposes:

4.1. Order Processing:

Manage and process your orders

Carry out deliveries and returns

Issue invoices and receipts

4.2. Customer Communication:

Respond to inquiries and requests

Provide information on products, services, and promotions

4.3. Service Improvement:

Customize your browsing experience

Improve our website and services

4.4. Legal Compliance:

Comply with legal and regulatory obligations

5. Data Sharing

Pure Synergy Lda does not sell, rent, or share your personal data with third parties, except in the following cases:

5.1. Service Providers:

We share data with companies that provide services on our behalf, such as carriers and payment processors. These service providers are subject to strict confidentiality obligations and may only use your data for the purposes specified by us.

5.2. Legal Compliance:

We may disclose your personal data to comply with legal obligations or respond to requests from public and governmental authorities.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, despite our efforts, no security system is infallible.

7. Data Retention

Your personal data will only be retained for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

8. Data Subject Rights

You have the right to:

8.1. Access Your Data:

Request a copy of your personal data that we hold.

8.2. Rectify Your Data:

Request correction or updating of your personal data.

8.3. Delete Your Data:

Request deletion of your personal data, unless required by law to retain it.

8.4. Restrict Processing:

Request limitation of processing your personal data.

8.5. Data Portability:

Receive your personal data in a structured, commonly used, and machine-readable format.

8.6. Object to Processing:

Object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at apoiocliente@3basestore.com.

9. Changes to the Privacy Policy

Pure Synergy Lda reserves the right to update this Privacy Policy periodically. We recommend that you regularly review this page to stay informed about our data protection practices.

10. Contact

If you have any questions or concerns about our Privacy Policy or the processing of your personal data, please contact us:

Email: apoiocliente@3basestore.com

Phone: 932174746